Our Returns & Refunds Policy for Fresh Flowers in White City
Our Fresh Flowers Guarantee in White City
At Flowers White City, we stand by the quality and freshness of our blooms. As your trusted local White City florist, we are committed to supplying only the freshest flowers to households and businesses nearby. Our Fresh Flowers Guarantee means we carefully select and hand-tie each bouquet, ensuring vibrant and long-lasting arrangements from the moment they arrive at your doorstep.
Damaged on Arrival: What to Do
We take extreme care in packaging and handling all our floral arrangements. However, if your flowers arrive damaged or in an unsatisfactory condition, we are genuinely sorry for any disappointment this may cause. Please notify us within 24 hours of delivery with a photo of the damage, as this helps us resolve your matter quickly and efficiently.
Freshness Window: Enjoy Flowers at Their Best
To honour our fresh flowers guarantee, we provide a minimum 5-day freshness window for all floral arrangements delivered within White City. If your flowers fail to meet this standard by wilting or appearing lifeless within five days after delivery—despite following our care instructions—please reach out with your order information and photographs. We’ll be happy to make it right.
Refunds and Replacements: Your Satisfaction Matters
Your happiness is our top priority, and we offer flexible solutions if your flowers do not arrive in perfect condition or fail to meet freshness standards. Depending on the situation, you may choose to receive:
- A Full Refund: For significant quality issues or damage that prevent you from enjoying your flowers.
- A Free Replacement: We’ll send you a new floral arrangement, hand-selected by our White City team, at no additional cost.
Our team will assess each case individually to ensure you receive the most appropriate resolution. Refunds and replacements are typically processed within 2-5 business days of confirmation.
How to Make a Complaint
If you have a concern or are dissatisfied with your order or our service, please let us know so we can put things right. We value your feedback as an opportunity to improve. To make a complaint, please contact our customer care team with your order number and as much detail as possible about your experience. Our friendly staff will acknowledge your complaint promptly and aim to resolve any issue within 48 hours.
We’re Your Local, Trusted Florist
As a family-owned florist serving the White City community, we take pride in building lasting relationships with our customers. We supply fresh flowers to local households, offices, and businesses, and your satisfaction helps us grow. Thank you for choosing Flowers White City—where quality, service, and trust are always in full bloom.
