Flowers White City E-Commerce Terms & Conditions

Introduction

Welcome to the Terms & Conditions for Flowers White City, your dedicated online flower delivery service for White City and the surrounding areas. These terms establish the contractual agreement between you, our valued customer, and our business. They govern your use of our website and apply to all purchases of products and services from Flowers White City. Please read them thoroughly before placing an order. By making a purchase on our website, you agree to adhere to these terms in full. If you do not agree to any of these terms, we kindly ask that you do not use our services.

Who We Serve

These Terms & Conditions apply to individuals and organisations seeking flower delivery in White City as well as the neighbouring areas we service. By placing an order, you confirm that the delivery address falls within our stated localities.

Order Process

Placing an order with Flowers White City is simple and designed to provide fast, reliable flower delivery for White City and its surrounds. Please follow the steps below to ensure a smooth transaction:

• Browse our online selection of bouquets, arrangements, and gift items.
• Select the desired product(s) and add them to your basket.
• Proceed to checkout and provide comprehensive delivery details, including a valid address within our service area and contact information.
• Choose your preferred delivery date and any special instructions if available.
• Confirm your order and proceed to payment as outlined in our Payments section below.
• After successful payment, you will receive an order confirmation on-screen and via the contact details provided.

All orders are subject to acceptance and availability. If, for any reason, an item is unavailable after ordering, we will promptly contact you with alternative options or a refund.

Order Acceptance and Confirmation

Upon placing an order, you will receive an automated acknowledgment confirming receipt. However, acceptance of your order only occurs once payment is verified and the items are dispatched. We reserve the right to refuse or cancel any order for reasons such as product unavailability, errors in product or pricing information, or suspicion of fraudulent activity.

Substitutions and Product Descriptions

We take every care to ensure the flowers and gifts delivered closely match those depicted on our website. However, as flowers are natural products and subject to seasonal availability, we reserve the right to substitute blooms of equal or greater value, maintaining the style and quality of the original arrangement. All product images and descriptions act as a guide and are intended to represent the general appearance of the finished product.

Delivery Service

Flowers White City delivers to White City and specified surrounding areas. By placing an order, you confirm the validity of the delivery details provided.

We aim to deliver on the chosen date; however, delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control such as severe weather or traffic disruption. In such cases, we will use reasonable efforts to notify you and arrange an alternative where possible.

If the recipient is unavailable at the time of delivery, we may attempt to leave the order with a neighbour or in a safe place as per your instructions. If this is not possible, a calling card will be left, and we will assist in rearranging delivery.

It is your responsibility to provide accurate delivery information. Incorrect or incomplete addresses may result in delivery delays or failed delivery, for which we cannot accept liability.

Payments

All prices are listed in local currency and are clearly stated on our website. Payment must be made in full at the time of ordering via the secure payment methods offered. We accept major credit and debit cards, and any other payment methods specified at checkout.

Your order will not be processed until payment has been successfully received. If your payment fails or is declined, your order will not be accepted, and you will be notified.

We reserve the right to update our prices and available payment options at any time. Promotional offers and discount codes are subject to individual terms and may not be combined unless explicitly stated.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please notify us as soon as possible after placing it. We will make reasonable efforts to accommodate your request if the order has not yet entered preparation or dispatch. Such requests may not be possible for same-day or next-day flower delivery in White City due to the perishable nature of our products and rapid processing.

Should you wish to make a change or cancel after the dispatch or on the day of delivery, we regret that we cannot guarantee amendments or cancellations, and in such cases, no refund will be available.

For orders cancelled within the permitted time frame prior to dispatch, you will receive a full refund. If you have an issue with your order’s accuracy or quality, please contact us promptly so we may resolve the matter to your satisfaction.

Returns and Refund Policy

Due to the perishable nature of flowers and floral gifts, returns are only accepted in cases where the goods are found to be faulty or damaged on arrival. Claims must be made within 24 hours of receipt, supported by photographic evidence where feasible. In such circumstances, we will offer a suitable replacement or a full refund according to your preference and the situation.

Our commitment to quality is paramount, and we assess all concerns individually to ensure the highest standards of customer satisfaction for every flower delivery in White City.

Personal Data and Privacy

Any personal information you provide is handled in accordance with our privacy policy and applicable data protection laws. We use your details solely for the purpose of processing your order, providing our services, and communicating with you about your purchase unless you have opted in to marketing communications.

It is your responsibility to ensure your contact and delivery information are accurate. We cannot be held responsible for delays or non-delivery caused by incorrect details supplied by the customer.

Liability

Flowers White City is committed to providing a reliable and high-quality online flower delivery service in White City and surrounding areas. Our liability to you is limited to the value of the order placed, except in cases of death or personal injury resulting from our negligence, or as otherwise required by law.

We do not accept liability for losses, expenses, or damages arising out of:

• Delayed or failed delivery due to events beyond our reasonable control (e.g., extreme weather, traffic incidents, strikes).
• Incorrect or incomplete delivery addresses or recipient information supplied by the customer.
• Minor variations in product appearance resulting from the natural characteristics of flowers or due to necessary substitutions.

Nothing in these terms limits your statutory rights as a consumer under applicable laws.

Complaints and Contact Procedure

If you have any queries, are dissatisfied with your order, or wish to make a complaint, please contact us promptly. We take all feedback seriously and strive to resolve issues swiftly and fairly in line with industry best practice and the rights of our customers in White City and beyond.

Intellectual Property Rights

All content on the Flowers White City website including images, descriptions, logos, and trademarks is the property of our business or its licensors. You may browse and make purchases, but you must not copy, use, or distribute any site content for commercial purposes without express written consent.

Governing Law and Jurisdiction

These Terms & Conditions and any contract formed between you and Flowers White City are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any part of these Terms & Conditions is found to be invalid or unenforceable, it will not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

Amendments to Terms & Conditions

Flowers White City reserves the right to update these Terms & Conditions from time to time to reflect changes in the law, business practices, or the scope of our flower delivery services in White City. The latest version will always be available on our website. Your continued use of our site or services after amended terms are posted constitutes your agreement to those changes.

Entire Agreement

These Terms & Conditions, together with any policies or documents referenced herein, represent the entire agreement between you and Flowers White City regarding your use of this website and your purchase of goods and services from us.

Note for Customers

These Terms & Conditions are specifically designed for orders placed for flower delivery in White City and the associated surrounding areas. By using our website and services, you acknowledge that these terms will apply to your transactions.

Thank you for choosing Flowers White City for your online flower delivery needs. We look forward to helping you celebrate life’s moments, both big and small.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in White City, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near White City.

For assistance with orders, returns or account queries, please fill out the Contact Us form.